Refund policy

We offer a 30-day return period. If you change your mind, please contact us within 30 days of receiving your order at shoproseyduck@outlook.com or through our Contact page. Please send the item back within 14 days of telling us you wish to return it.

To help us find your order, please include your order number or other proof of purchase. For a change-of-mind return, please take reasonable care of the item and package it securely. You can inspect an item as you would in a shop. If it has been used or handled beyond what is needed to inspect it and its value has been reduced, this may affect the refund amount.

Please contact us before posting a return so we can provide instructions. Returns should be sent to:

10 Hockenhull Avenue

Tarvin

Chester

CH3 8LP

For change-of-mind returns, you are responsible for the cost of return postage. We recommend keeping proof of postage. If you return your whole order, we will also refund the original standard delivery charge you paid. If you chose a more expensive delivery option, we will refund up to the cost of standard delivery.

Damaged, faulty or incorrect items

Please contact us as soon as you notice a problem, with your order number and a description or photo if helpful. We’ll work with you to put it right and arrange any return needed at our cost. Your statutory rights are not affected by this policy.

Refunds

We’ll refund you to your original payment method without undue delay and, for a change-of-mind return, no later than 14 days after we receive the item back or you provide evidence that you’ve sent it back, whichever is earlier. Your payment provider may take additional time to show the refund in your account.

If you have any questions about a return, please email shoproseyduck@outlook.com or use our Contact page.