Terms of service

Terms of service

Welcome to Rosey Duck. These terms explain how purchases from our website work. Rosey Duck is the seller of the products you buy here. Our website and checkout are powered by Shopify, but your purchase contract is with Rosey Duck.

Products and prices

We aim to describe and photograph our products accurately. Colours may look slightly different on different screens. All prices and delivery charges are shown in pounds sterling before you confirm an order. We may change prices or product availability, but this will not change an order we have already accepted.

Orders and payment

When you place an order, we will send an order confirmation to the email address you provide. If we cannot fulfil an order, we will contact you and refund any payment taken for the unavailable items. Please check your order and delivery details before submitting them and contact us promptly if you spot a mistake.

Delivery

We currently deliver within the United Kingdom only. Our Shipping policy explains delivery charges, dispatch times and estimated delivery times. We remain responsible for your order until it is delivered to you or to someone you have nominated to receive it. If an order is delayed, lost or arrives damaged, please contact us so we can help.

Returns and refunds

Our Return and refund policy explains our 30-day return offer, how to request a return and who pays return postage. Nothing in these terms or our policies affects your statutory consumer rights, including your rights if goods are faulty, damaged or not as described.

Using this website

The Rosey Duck name, logo and original website content may not be copied or used commercially without permission. You may use this website for lawful personal shopping. Links to other websites are provided for convenience; their own terms and privacy practices apply when you visit them.

Privacy

Please read our Privacy policy for information about how personal data is used when you browse our website or place an order.

Changes to these terms

We may update these terms from time to time. The terms in place when we accept your order will apply to that order. These terms are governed by the laws of England and Wales, without limiting any mandatory consumer protections that apply to you.

Contact

Rosey Duck
Email: shoproseyduck@outlook.com
Business address:

10 Hockenhull Avenue

Tarvin

Chester

Ch3 8LP